Contact information

EmberHaus Customer Support

Email: support@emberhaus.com
Phone: +1 (437) 434-7201
Support hours: Monday to Friday, 9:00 AM to 6:00 PM EST

We respond to all inquiries within 24 business hours (up to 48 hours during peak periods). For order-related questions, please include your order number.

Returns require prior authorization — please review our Return and Refund Policy and contact us before sending anything back. The correct return address is provided with every approved Return Authorization.